The first step in workflow communication is the request. Clear and unambiguous requests require preparation. Prepare by considering your desired outcome of the request. Be clear on your Conditions of Satisfaction. Your conditions of satisfaction should convey what the end product / service looks like, the timing for completion, and your offer, if any, to compensate or reward the person you are making the request of.

An example. “Please call our customers and collect past due balances 60 days and older. Please have this completed by July 1. This is what success looks like.”

Next up in the workflow communication loop…….negotiation. Stay tuned!