Outsource Bookkeeping?!

How can I trust you? What are you doing for me? Do you do my taxes? How much will it cost? These are common questions business owners have when they think about outsourcing the bookkeeping of their business. Trust: The simple fact is, trust is earned. When you are...

Restaurant Bookkeeping Made Simple

Restaurateurs are good at running restaurants. What they are less skilled at is managing the books for their store. In order to keep the books like a well oiled machine, 5 things are necessary. 1. Chart of Accounts 2. Point of Sale 3. Payroll 4. Cash Control 5....
The Promise and Conditions of Satisfaction

The Promise and Conditions of Satisfaction

Continuing with our discussion on workflow communication, the result of a request and a successful negotiation is a promise. The promise is a commitment, made by the fulfiller of the request to perform work. Wrapped into the promise are the Conditions of Satisfaction...
The Negotiation

The Negotiation

After making a request, the next step in workflow communication, is negotiation. Too often, we accept all requests, as spoken, without negotiating. This behavior is quite common in the employee – boss relationship. This unconditional acceptance of a request can...
The Request

The Request

The first step in workflow communication is the request. Clear and unambiguous requests require preparation. Prepare by considering your desired outcome of the request. Be clear on your Conditions of Satisfaction. Your conditions of satisfaction should convey what the...