The Negotiation

The Negotiation

After making a request, the next step in workflow communication, is negotiation. Too often, we accept all requests, as spoken, without negotiating. This behavior is quite common in the employee – boss relationship. This unconditional acceptance of a request can...
The Request

The Request

The first step in workflow communication is the request. Clear and unambiguous requests require preparation. Prepare by considering your desired outcome of the request. Be clear on your Conditions of Satisfaction. Your conditions of satisfaction should convey what the...